Delivery Policy:

Thank you for choosing Smith’s Vault for your bourbon needs. Here’s what you need to know about our delivery policy:

  1. Delivery Times:

    • We strive to process and dispatch orders within 1 week of receiving them.
    • Delivery times may vary depending on your location, but we aim to get your order to you as quickly as possible.

  2. Shipping Fees:

    • Shipping fees are calculated at checkout and are based on your delivery address and the weight of your order.

Cancellation Policy:

We understand that plans can change. Here’s how you can cancel your order with Smith’s Vault:

  1. Cancellation Timeframe:

    • You can cancel your order within 24 hours of placing it.
    • Once an order is processed for shipping, it cannot be canceled.

  2. Cancellation Process:

    • Log in to your Smith’s Vault account and navigate to your order history to cancel an order.
    • Contact our customer support team at support@smithsvault.com for assistance.

Return/Refund Policy:

While we hope you’re satisfied with your purchase, we understand that issues may arise. Here’s our return/refund policy:

  1. Eligibility:

    • Returns are accepted for defective or damaged items, or if you receive the incorrect product.
    • Notify us of any issues within 7 days of receiving your order.

  2. Timeframe:

    • Initiate the return process within 14 days of receiving your order.

  3. Refund Method:

    • Refunds will be processed to the original payment method, and you will be notified once the process is complete.

  4. Return Shipping:

    • Smith’s Vault will cover return shipping costs for defective or incorrect items.
    • For other reasons, the customer is responsible for return shipping costs.

Payment & Billing Process:

Here’s a detailed overview of our payment and billing process to ensure a smooth and transparent experience:

1. Browsing and Adding to Cart:

  • Explore our selection of premium bourbons on the Smith’s Vault website.
  • Add your desired items to the shopping cart by clicking the “Add to Cart” button.

2. Checkout:

  • When you’re ready to complete your purchase, click on the shopping cart icon and proceed to checkout.
  • Provide the necessary shipping information.

3. Payment Options:

  • Select your preferred payment method during the checkout process.
  • We accept major credit cards (Visa, MasterCard, American Express) and other secure payment options.

4. Secure Payment Processing:

  • Smith’s Vault prioritizes the security of your payment information.
  • Our website uses encrypted connections (SSL) to ensure a secure and safe transaction.

5. Order Confirmation:

  • After completing the payment, you will receive an order confirmation email.
  • This email will include details of your order, including the items purchased, total cost, and shipping information.

6. Order Processing:

  • Our team will promptly process your order, aiming to dispatch it within 1 week.

7. Shipping Confirmation:

  • Once your order is shipped, you will receive a shipping confirmation email.
  • This email will include tracking information to monitor the delivery status.

8. Billing Statement:

  • Your credit card or chosen payment method will be charged at the time of purchase.
  • The charge on your billing statement will appear as “Smith’s Vault.”

9. Invoices:

  • A detailed invoice will be included in your order confirmation and shipping confirmation emails.
  • If you need a separate invoice, please contact our customer support team at support@smithsvault.com.

10. Billing Inquiries:

Privacy Policy:

Last Updated: 11/10/2023

Smith’s Vault is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from Smith’s Vault.

1. Information We Collect:

  • Personal Information: When you make a purchase, we collect certain personal information such as your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We collect payment information, including credit card details, to process your transactions securely.

  • Device Information: We may collect information about the device you use to access our website, including IP address, browser type, and operating system.

2. How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, including shipping and billing.

  • Communication: We may use your email address to send order updates, promotional offers, and newsletters. You can opt-out of promotional emails at any time.

  • Improving Services: We analyze customer behavior and feedback to improve our products, services, and website functionality.

3. Information Sharing:

  • Third-Party Service Providers: We may share your information with third-party service providers for order fulfillment, payment processing, and other essential business functions.

  • Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests.

4. Security:

We prioritize the security of your information. We use industry-standard measures to protect against unauthorized access, disclosure, alteration, and destruction of data.

5. Cookies:

We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.

6. Your Rights:

You have the right to access, correct, or delete your personal information. If you have any concerns or requests, please contact us at support@smithsvault.com.

7. Changes to This Privacy Policy:

We reserve the right to update our Privacy Policy. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at support@smithsvault.com.

Security Policy:

Last Updated: 11/10/2023

Smith’s Vault is committed to maintaining the security and confidentiality of our customers’ information. This Security Policy outlines the measures we have in place to safeguard our systems, data, and customer data.

1. Information Security Responsibilities:

  • All employees are responsible for adhering to security policies and procedures.
  • The management team is responsible for ensuring that security measures are implemented, monitored, and updated regularly.

2. Access Control:

  • Access to systems and data is granted on a need-to-know basis.
  • User accounts are regularly reviewed, and access is adjusted based on job roles and responsibilities.

3. Data Encryption:

  • Customer information, including personal and payment details, is transmitted over secure and encrypted connections (SSL/TLS) to prevent unauthorized access.

4. Secure Payment Processing:

  • We comply with industry standards for payment card data security (PCI DSS) during payment processing.
  • Credit card details are encrypted during transmission and are not stored on our systems.

5. Physical Security:

  • Physical access to servers and data storage facilities is restricted to authorized personnel only.
  • Security measures, such as surveillance and access control systems, are in place to protect physical assets.

6. Network Security:

  • Firewalls and intrusion detection/prevention systems are implemented to safeguard our network from unauthorized access and attacks.
  • Regular monitoring of network traffic and security logs is conducted to identify and respond to potential security incidents.

7. Data Backups:

  • Regular backups of critical data are performed to ensure data integrity and availability in the event of system failures or data loss.

8. Incident Response:

  • An incident response plan is in place to address security incidents promptly.
  • Employees are trained to report security incidents, and a designated team is responsible for managing and resolving incidents.

9. Security Awareness Training:

  • All employees receive regular security awareness training to stay informed about potential security threats and best practices.

10. Vendor Security:

  • Third-party vendors that handle customer data are selected based on their commitment to security and privacy standards.

11. Compliance:

  • We comply with relevant data protection laws and regulations to ensure the privacy and security of customer information.

12. Policy Review and Updates:

  • This security policy is regularly reviewed and updated to address emerging threats and maintain the effectiveness of security measures.

Note: These policies are subject to change without notice. For the most up-to-date information or if you have any questions, please contact our customer support team at support@smithsvault.com.